The expectations placed upon HR continue to grow — digitise, improve employee journey and engagement, attract more and better talent — but your budget doesn’t. You’re so mired in administrative and transactional tasks that there’s never enough time for the strategic thinking required to get ahead of the curve.
Why do so many digital transformations fail? The problem is not redesigning processes, implementing systems or even digitising. The hard part is realising the business benefits from these activities. Business benefits come from the operating model changes the new processes/systems/bots enable — and operating model change is hard as it requires people to change.