potential and profitability
through process innovation
PRO always starts with technolgy-neutral process analysis and design as the first and most pragmatic ROI-based improvement step.
PRO has created the largest knowledge-base of leading process templates across all major industries and shared services functions.
PRO’s Customer Experience Journey Mapping is the most comprehensive approach to end-to-end, in-depth process analysis:
Net Promoter Scores indicate Total Lifetime Value of satisfied and engaged customers is 3 – 8 times higher for most companies using CJM as a core competency Continuous Improvement Tool